|
|
Frequently Asked Questions
What hardware standards does the campus maintain?
While the College of Charleston does not restrict the types of computers that can be used, there are educational discounts on products from our primary vendors, Dell and Apple. All equipment purchases made by the College typically use these vendors.
The College of Charleston Dell Computer Store can be accessed at http://premier.dell.com/portal/messages.aspx?c=US&l=en&s=eep&cs=RC961229. You must create a profile for yourself once there. The Account ID is 'cofc'. The College of Charleston Apple Store is available at the following address http://store.apple.com/Catalog/US/Images/routingpage.html. In addition to campus wide educational discounts for hardware purchased from Dell and Apple, Teaching, Learning, & Technology offers individual and group assistance for faculty members in the School of the Arts, Business & Economics, Humanities & Social Sciences, Sciences and Mathematics, Languages, Cultures and World Affairs, and Education who wish to purchase new computer equipment.
How/Where are software purchases made?
All software purchased for use on campus equipment is purchased through Dell (for Microsoft products) or our local vendor, Compusult for non-Microsoft products. Educational discounts on software for personal use can also be obtained through Compusult by showing proof of employment (College ID) when making your purchase. Pricing questions should be directed to Compusult at www.compusult.com, or via their local telephone number, 722-0002
What software packages are commonly used on campus?
Common Software currently used on campus include:
- Microsoft Office 2003
- Corel Word Perfect Office Suite 12
- Windows XP Professional and Mac OS X (10.4.x)
- Norton's Symantec Anti-Virus (available at http://antivirus.cofc.edu for free)
What Operating System should be requested when purchasing new computers?
For Windows Computers, the standard is XP Professional, for Macintosh, OS X version 10.4
Who should be contacted for computer moves?
The primary contact for computer moves should be the Helpdesk. A work order can be generated for you so a Network/PC Technician can come do the move.
What should be done to protect computers from viruses?
Every college-owned computer on campus should have virus protection installed prior to deployment. The standard virus software used by IT is Symantec Antivirus 10.1. Upon logging in to a computer a yellow mouse shaped object will appear in your system tray in the bottom right hand corner of the screen. While the virus software does provide protection from known viruses, it is also good practice not to open email messages containing attachments from someone you don't know.
Who should be contacted to dispose of old computers and peripherals?
To dispose of old computers and peripherals, contact your department administrator to coordinate the removal of data from the hard drive and shipment to Central Stores.
How can a new email account be requested?
To request a new e-mail account, supervisors should send an e-mail to Helpdesk specifying the user's name, Social Security number, and whether the employee's paperwork has been processed by Human Resources.
Who should be contacted to reset a password?
Depending on which account you need a password re-set for, the point of contact may be different. The Helpdesk can re-set an employee password for their COUGARS account, or their Admin (SIS/FRS) account. The Helpdesk can be reached via e-mail or telephone at Helpdesk@cofc.edu and 953-DESK (3375) respectively.
Please contact the Helpdesk for procedures on re-setting other account passwords such as Cougar Trail or WebCT.
What is a Domain Account and who should be contacted to request one?
A domain account is just another term used for your COUGARS account. This indicates that you have a network account that allows access to network resources at the College of Charleston. If you do not have a domain (COUGARS) account, you cannot access network resources. Network resources refers to the various file servers, print servers and database stores on the network. You can use the file servers to store documents, or connect to network printers.
How is the web email application accessed?
The web email application can be accessed from the College of Charleston homepage. This link to WebMail can be used for accessing mail from any location either on or off campus that has an internet connection.
Who provides SIS, FRS instructions?
SIS and FRS training is provided by sending a request for training to a Security Administrator.
Does the college offer tutorials/training?
Tutorials are offered by the Helpdesk, Library, Human Resources and the Instructional Technologists on a variety of topics. For information on tutorials for a specific subject, contact the Helpdesk, Library, or your school Instructional Technologist via email or by phone. Current online tutorial listings are available on the tutorials pages of the Helpdesk and Teaching, Learning, and Technology Homepages.
How are computer problems reported?
Computer problems maybe reported over the phone by calling the Helpdesk 953-DESK (3375) between the hours of 7:30 to 5:30, by email, or via direct order input using Self-Service Helpdesk.
How are computer problems in classrooms and smart classrooms reported?
Computer problems in classrooms and smart classrooms can be reported via email to helpdesk or by phone 953-DESK (3375). If you elect to call Helpdesk, choose option 1 to get in touch with classroom support.
Who should be contacted for personal web page help?
Assistance with a web page can be found at the following web address: http://www.cofc.edu/technology/communication/web.html or by contacting your Instructional Technologist. The Instructional Technologists offer individual and group assistance for faculty members in the School of the Arts, Business & Economics, Humanities & Social Sciences, Sciences and Mathematics, Languages, Cultures and World Affairs, and Education. Please visit the Teaching Learning Technology website to contact your school's Instructional Technologist.
Who can I contact for WebCT help?
The Instructional Technologists offer individual and group assistance for faculty members in the School of the Arts, Business & Economics, Humanities & Social Sciences, Sciences and Mathematics, and Education who wish to implement Web-based course development into their curriculum. Hands on Workshops are offered twice a year. Group workshops are hands on and goal oriented, and are designed to help faculty get started with a usable course. Workshop topics include: login procedures, navigation and tools, communication features (email, BBS, chat), calendar, assignment drop box, file management, publishing and uploading PowerPoint, course content, grade book and course backup. Upcoming workshop dates are available here. Online help for WebCT can be found at: http://webct.cofc.edu:8903/webct/public/home.pl
How do I find out the status of a Work Order?
The status of a work order can be given by the helpdesk either over the phone or via email. Just contact the Helpdesk and provide the work order number to obtain the status.
|
