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Suggestion Box Responses
November 12, 2008
Comment:
The internet in the library is slow. It is slow. Slow. Slow. SLOW. Is this dial up? It is slow. Why do we pay thousands of dollars in tuition for this garbage? It is ridiculous.
Response:
There have been several periods today when we've experienced a slowdown while using the Internet. Thankfully these didn't last long but they were disruptive none the less. Unfortunately as we approach the busiest point of the semester we can expect more of these occurrences as more and more students use our facilities and network. Information Technology (IT) has been informed and is working to resolve these issues. Sorry for any inconvenience this may have caused.
November 9, 2008
Comment:
I'm trying to utilize the most recent version of the music software Finale Notepad, Finale Notepad 2009, as it is superior to Finale 2006 and Notepad 2008 provided by the school. When I log off the computer though, the software is deleted and must be re-downloaded each time I log on. Is there any way that this (free) program could be installed permanently on some of the computers in the library, perhaps on the row of computers where Finale 2006 is? Thanks for your time!
Response:
We typically install the most current version of Finale Notepad when we create the fall and spring images for the lab computers. The 2009 version of Finale notepad wasn't released when we deployed the last image, but it will be included on the next image. Unfortunately the security software that keeps the computers functioning for all students by removing illegal downloads and installs is also removing your installation of Finale Notepad 2009. We don't feel comfortable tampering with the image this close to finals. However, we will see if we can load the software in another location such as the Music Room or the STC. If you have any questions, please contact James Williams, williamsj@cofc.edu. James is the person who is in charge of the lab. Thank you for alerting us to this issue.
October 17, 2008
Comment: Moloka'i Nui Ahina, Summers on the Lonely Isle
9780974106724
Punahou Blues
0974106712
Response: Thank you for the book selections. They have been forward to the
Collection Development department for evaluation. If you are a College
of Charleston student or faculty, please use your campus e-mail account
when suggesting book purchases. That well we can tell that you are
connected to the College of Charleston.
Thanks again.
October 5, 2008
Comment: I think that the library should have longer hours on the weekends. I found it to be incredibly inconvenient that the library closed Saturday night at 6 and that it did not open up again until Sunday morning at 10. i think that at the very least the library should have longer hours for college of Charleston students.
Response: We have considered altering the schedule many times, but the weekend hours with the exception of Sunday are the times when there are the fewest people in the building. The existing hours are designed to providing as much access as possible with our existing budget.
If you are looking for a study space you might want to consider an alternative space on campus such as the Stern Center. It is open until 10 pm on Friday and Saturday nights. http://www.cofc.edu/%7Esterncenter/hours.html
Also, during the fall and spring semesters, the library provides 24 hour access prior to the exam period. You can see the schedule on the library Web page http://library.cofc.edu/frequent/hours.html
Thank you for your thoughtful suggestion.
October 3, 2008
Comment: Someone told me that you are considering cutting our subscription to Business Source Premier. You could honestly burn every book in that place, and it wouldn't really impact my or my students' lives. However, if you cut our access to Business Source Premier, my research career will be over, my honors students' research projects will be ruined and our school will be considered a joke in the eyes of every legitimate college/university in America. I am not normally so strident, but the idea of cutting Business Source Premier given how often I/we use it would cause me to leave the College...which is maybe what "the College" wants.
Response: Business Source Premier is one of the databases funded through the statewide academic library consortium PASCAL (Partnership Among South Carolina Academic Libraries). Basically the College of Charleston's Addlestone library pays $12,000 in dues and gets back $189,000 worth of databases. In addition PASCAL provides a statewide academic catalog (access to >10 million books) and a three day rapid book delivery service called PASCAL Delivers.
PASCAL is funded by the South Carolina state legislature-http://www.scstatehouse.net/cgi-bin/zipcodesearch.exe
Last year your South Carolina state legislators cut PASCAL funding by 90%--from 2 million dollars to $200,000. If PASCAL funding is not restored, each library will be purchasing databases like Business Source Premier independently. It would cost our library an additional $177,000 if the SC state legislature fails to restore the previous funding levels. To compound the issue the legislature is looking for more budget cuts. Unfortunately, if each academic library is forced to purchase databases separately rather than cooperative it will cost the state even more money and will erode the quality of higher education as you pointed out to me.
Already PASCAL was forced to cut Lexis-Nexis and Access Science. The Addlestone Library quickly replaced Lexis-Nexis with a less expensive but comparable Westlaw database. Here is a description:
WestLaw Campus Research (Full Text)
Campus Research is an easy-to-use online research service that provides college and university students with access to a comprehensive collection of news and business information and law-related resources.
With a 90% cut, PASCAL has no choice but to make cuts. The funding for the databases will end very soon because all that is supporting current access is last year's subscriptions.
The College of Charleston would most likely not cut major PASCAL databases like Academic Search Premier, MLA Bibliography, ERIC, etc. But the loss of $177,000 worth of essential resources would need to come from somewhere in the library budget. The loss 90% of the PASCAL funds has already hit our library and every major academic library in the state. We need your passion to support PASCAL so our library will not lose funding for new journals, books, and vital library services.
If you would like to help, please participate in the PASCAL effort to collect testimonials and please contact your legislators and tell them how vital databases like Academic Search Premier, Business Source Premier and Lexis-Nexis are to your teaching and research.
Here is a link that will tell you how to help-- http://pascalsc.org/howyoucanhelp.html
Go ahead and voice your opinion. We need your voice to support our academic programs. Thank you for supporting PASCAL and the Addlestone Library.
June 26, 2008
Comment: Could the library purchase copies of "Death Penalty USA" 2003 and 2005 by Delfino and Day (ISBN 978-0972514125 and 978-0972514132)? I am researching who gets executed and why. These books appear to have a complete list of the executed offenders' cases, which I have been unable to find elsewhere. There is some information about the books on Amazon if you need more information.
Response: Thank you for the suggestion. The book will be ordered soon. If you need it for your research, you may want to order it on Interlibrary Loan. http://lewis.cofc.edu/illiad/
First you will need to set up an account. http://lewis.cofc.edu/illiad/firsttime.html
It only takes a few minutes, and there is no delay in using it. If you need help, please stop by the Research and Information Desk, and a reference librarian will assist you.
Thanks again for the great suggestion.
April 25, 2008
Comment: It's freezing in here! Turn OFF the air conditioner after 11, because there are fewer students in here to keep the place warm! It's 68 degrees outside, but I wish I'd brought my parka to the library to wear while i study. Please do something about the temperature at night!
(I'll be the one in the back corner with blue lips) Thanks.
Response: We don't think blue lips and parkas are a fashion statement. But seriously, we want the library to be a comfortable place - day and night and will do whatever we can. All of the thermostats are controlled by the College's Central Energy Facility and we will alert them to your concern and ask them to moderate the temperature.
April 23, 2008
Comment: I recommend the "White House Special Handbook,or How to Rule the World in the 21st Century" by Mikhail Kryzhanovsky, ALGORA,New York,2007.It's a revolution in politics,espionage and warfare. Check also Worldcat.org. Thank you.
Response: Thank you for your suggestion. In order to prevent publishers from promoting their own books, we only order books for persons with a College of Charleston e-mail account. If you are from the College of Charleston, please resubmit your request using your official College e-mail account.
Thank you.
April 16, 2008
Comment: i would like to recommend a few books by the author Michael Savage. currently the library has one of his books, "Liberalism is a Mental Disorder" and i would like go suggest that his latest 3 books, all of which are NY Times Best Sellers be put into our circulation. their titles are: "The Enemy Within", "The Political Zoo", and "The Savage Nation". thank you very much.
Response: Thank you for the book recommendations. They will be reviewed for addition to our Browsing Collection which is on the book carts between the front door and the Computer Lab. In the meantime, while they are being ordered you might want to order copies to read via PASCAL Delivers http://pascalcat.org/ or via Interlibrary Loan http://lewis.cofc.edu/illiad/ Requests placed on PACSCAL Delivers usually arrive with three days. Interlibrary Loan usually takes 10 - 14 days.
Thanks again for suggesting ways to enrich the College of Charleston book collections.
April 16, 2008
Comment: I have a suggestion. I know as a student I have an allotment of how many pages I can print, but I have a problem with making copies. The toner, ink, and paper are the same for the machines so why doesn't the allotment contain pages copied also?
My suggestion is printing AND copying be covered in the allotment account.
Please take my suggestion into account.
Response: It's a good question. The printers in the Copier Room are managed by the Copy Center which pays for supplies, machines from the revenue generated by the copies. It's a struggle for them to break even.
The printers in the lab are managed by the Information Technology department and the College subsidizes a portion of the printing from tuition.
There was discussion about having the Copy Center manage both copying and printing (computer lab), but this strategy was not selected. There is no plan to provide free copying. It's a cash and carry service. Someday if the copy center were to manage both, it might be possible. Rather than free copying it would most likely reduce the price and charge $.05/print for everything. However, it's a better deal for students to get the free prints and pay for copies.
I hope this information is helpful. Thank you for the suggestion.
March 14, 2008
Comment: I used your online PDF map yesterday, to make my first visit to the Library. I was surprised to see the parking lot at Calhoun and Coming Sts shown on the map, is a contruction site. Maybe an update to your info is in order. Is there an alternative "K: lot near the Library? Thanks.
Response: http://library.cofc.edu/frequent/AddlestoneParking.pdf
Is this the map you meant?
You are right!!!!
Thank you for informing us of the need to update the map. We wish there were a replacement for the K lot, but there is not. We are in the process of updating the map.
Your thoughtfulness is appreciated. Thanks again for alerting us.
March 10, 2008
Comment:
Hi, I have a couple of suggestions:
I think that when you search for a book, you should be able to click on the call number and a map pop up of where in the library that book should be if it's not checked out. I'm suggesting this because I can never find what I need, and even though I follow the Call number as best I can, I always end up looking in the wrong section.
I would also like to suggest that the hours of the Student Help Center be posted online (and if they are, put them in a more easy to find place on your site). If they were, for instance, I would know if I had time to take my paper into the Writing Lab before my 9:25 class, if they were open at 8 or 8:30... I tried to find that information on the Library website tonight, and ended up here in the "suggestion" box instead.
Also, I've been wondering if there are more contemporary fiction books than what's just displayed in front of the student computers. If there are others and are shelved somewhere else for browsing, I'd like to know about it.
Thank you for your time and consideration, Lindsay Alexander Please feel free to e-mail me if you'd like clarification of anything I've said here. :) Response: Here are the answers your suggestions.
"I think that when you search for a book, you should be able to click on the call number and a map pop up of where in the library that book should be if it's not checked out. I'm suggesting this because I can never find what I need, and even though I follow the Call number as best I can, I always end up looking in the wrong section."
This is a terrific idea. In fact we are looking at an upgrade that would make this possible. It is quite expensive ($20,000) but if we have the funds in the future, we hope to buy the new software. In the meantime, there is a map of the library and shelf locations on the left hand side of the library Web page. The Link says "Library Floor Plan" http://library.cofc.edu/frequent/floor_plan.html
You may also wish to ask for assistance at the reference desk. Also, under Research Help --Top Left Hand Corner http://library.cofc.edu/services/research_help.html
There is a description of How to Find Books http://library.cofc.edu/services/find_books.html
You may also wish to ask for assistance at the Research and Information Desk on the main floor.
**************************************
" I would also like to suggest that the hours of the Student Help Center be posted online (and if they are, put them in a more easy to find place on your site). If they were, for instance, I would know if I had time to take my paper into the Writing Lab before my 9:25 class, if they were open at 8 or 8:30... I tried to find that information on the Library website tonight, and ended up here in the "suggestion" box instead."
The Center for Student Learning is a separate department of the College and it has its own Web page. On the A-Z Site Index (top left hand corner of main College of Charleston Web page), scroll down to the Center for Student Learning. The hours are listed on the bottom left hand side of their page.
Here's the link:
http://www.cofc.edu/~csl/
**************************************
" Also, I've been wondering if there are more contemporary fiction books than what's just displayed in front of the student computers. If there are others and are shelved somewhere else for browsing, I'd like to know about it."
Because our book budgets are limited and our mission is to support the curriculum, we do not have many popular fiction titles. All of the current browsing books are on the carts near the computing lab. There are a number of interesting books in the main stacks on subjects like Yoga, flower arranging, and books of fiction that relate to the courses we offer or books that were previously in the Browsing area. Any money we spend on popular books is at the expense of books for research. You may, however, order titles that you would like to read on Interlibrary Loan http://lewis.cofc.edu/illiad/
Or PASCAL Delivers http://pascalcat.org/
Or for a more extensive collection of new fiction titles, you may also wish to visit the Charleston County Public Library at 68 Calhoun Street.
Please feel free to Ask A Librarian http://library.cofc.edu/services/ask_librarian.html
You may ask us in any way you prefer--in person, chat, IM, text, phone, or e-mail.
Thank you for taking the time to offer your suggestions.
January 25, 2008
Comment: I just have a suggestion. I think that the library should be open later on the weekends.
There are actually students that don't have great apartments, actually work, and need to study all of the time to get their degree.
Therefore, the safe haven of the library-- away from work and class time and a noisy and cold apartment is extremely important.
I realize that staffing the library may be the issue. However, maybe allow only one floor to be open? Plus, if you consider the people that would be there during the weekend, I do not think that these type of people would want to cause any trouble.
Please consider my suggestion. I do
greatly appreciate all of the services you all provide.
Response: We have considered altering the schedule many times, but the weekend hours with the exception of Sunday are the times when there are the fewest people in the building. The existing hours are designed to providing as much access as possible with our existing budget.
If you are looking for a study space you might want to consider an alternative space on campus such as the Stern Center. It is open until 10 pm on Friday and Saturday nights, and there are places to study on the 3rd and 4th floor. Also, during the fall and spring semesters, the library provides 24 hour access prior to the exam period. You can see the schedule on the library Web page http://www.cofc.edu/~library/frequent/hours.html
Thank you for your thoughtful suggestion.
January 5, 2008
Comment: I can't understand why there aren't more up-to-date copies of America's Best Graduate Schools (U.S. News & World Report) and Peterson's Annual Guides to Graduate School in the reference department. The latest America's Best guide is 1997, over 10 years ago! Surely a college library warrants resources for those who plan to move forward in their education, especially as The College of Charleston does not offer a Ph.D. The Charleston County library has the latest version of both books.
Response: Thank you for alerting us about the need to update these titles. They will be ordered soon.
Thanks again for sharing this information with us.
November 5, 2007
Comment: I'm really happy to see the European Journal of Physics so easily available with the IOP trial -- I hadn't realized just how many valuable articles are in it. I hope we can continue the whole IOP subscription, or at least to the Eur. J. Phys.
Response Thank you for your comment. Although we would like to have everything, funds are limited, and new serial/database titles have already been selected for this year. We will continue to look at the IOP option in the future.
Thank you for the feedback.
October 7, 2007
Comment: I think that that it would be a good idea for this library to get more "fun" fiction books. If I want to get a book to read for pleasure, I have to walk to the Calhoun Street Library. Authors such as Jane Green, Meg Cabot, Sarah Dessen, Sophie Kinsella are just a couple of "chick lit" authors that a lot of girls here at Cofc enjoy reading but not one of their books can be found here. It's suprising to know that such a huge library has a very dissapointing fiction section, in fact, there isn't even a section marked off for fiction here. PLEASE get more fiction books. New releases would also be appreciated. It would be nice to go to the same library for all my needs, im sure as many other students agree.
Response: Thank you for your suggestions. The Addlestone collection includes titles by all 4 of the suggested authors (see below). The person in charge of ordering books for the Browsing Collection has agreed to purchase the newest titles from author Sarah Dessen and Jane Green. The library already has the newest titles from Sopie Kinsella and Meg Cabot.
Most academic libraries use the Library of Congress Classification system, therefore there is no single category for fiction. Fiction may come in many genres and from many countries of the world.The best way to locate fiction is by author and/or title.
The Addlestone Library maintains a small browsing collection near the Research and Information desk, however, the bulk of the library's budget is designated to support academic programs. If you need help locating the books, please ask for assistance from a librarian at the Research and Information Desk.
Thanks again for your recommendations.
Books in the Addlestone Library by the Authors You Mentioned:
Kinsella, Sophie.
Shopaholic & baby / Sophie Kinsella.
Browsing Collection -- 1st floor PR6073.I246 S557 2007 ON HOLDSHELF
******Kinsella's next book isn't due to be released until February 2008.
Dessen, Sarah.
Dreamland : a novel / by Sarah Dessen.
New York : Viking, 2000.
Juvenile Books PZ7.D455 Dr 2000
AVAILABLE
Dessen, Sarah.
Keeping the moon / Sarah Dessen.
New York : Viking, 1999.
Juvenile Books PZ7.D455 Ke 1999
AVAILABLE
Cabot, Meg.
Queen of babble / Meg Cabot.
New York : William Morrow, c2006
Browsing Collection -- 1st floor PS3553.A278 Q44
AVAILABLE
*******This is the newest release from Meg Cabot*******
October 2, 2007
Comment: I have 6 groups actively involved in literature reviews for research projects all with the potential for submission and acceptance on some level of publication. I have received less that stellar feedback with their attempts at receiving help from library personnel. I was surprised b/c of the help I've received in the past. After the third group "complained" I thought I would write and ask for your advice on how to best help my students. Should I show them the ins and outs of finding articles? I help them get started and show them basics already. They have to take a research methods class that covers finding articles more in depth, but my concern is the fact they have not receiving help at the library. Are there certain times that are better than others? Any advice you can provide will be much appreciated.
Response:
You asked for suggestions about helping your students. One suggestion I have is offering the students a special library presentation on library research. If you are interested, a librarian will be happy to visit your class. The following is a description
Library instruction sessions are offered to assist and enhance the research requirements for lower level, upper level, and graduate courses. A typical presentation is a discussion about research strategy and applicable tools (catalog, periodical indexes, and full text sources) that can be used for an upcoming assignment in the class. It is preferred the students have some sort of assignment in order to make the class more relevant rather than open-ended. Here is a link to the description of the service and a request form http://www.cofc.edu/~library/services/library_instruction_request.html
However, it sounds like your students are further along in the process at this point. If they are having trouble not getting enough help at the Research and Information desk, they would definitely benefit by making an appointment for a research consultation:
Research Consultation allows members of the College of Charleston Community to schedule an individual appointment with a reference librarian in order to plan and conduct in-depth research. Especially during the height of semester activity, reference desk transactions often do not allow the time or attention needed to thoroughly investigate research options. By meeting one-on-one with a reference librarian, patrons can fully explore resource options.http://www.cofc.edu/~library/services/research_consultation.html
Also, you might want to make sure the library has the collections needed to support the assignment. Do we need to order more books, a new journal or database? We are in the last stages of collecting journal and database orders so it's not too late to request a title so we will have it for the students next year. Here is the link to the journal/database request form http://www.cofc.edu/~library/frequent/journal_request_form.doc If you have book orders you may give them to your department's library liaison.
I remain concerned that the students said they did not receive enough support at the Research and Information desk and would like to discover what happened.
Here are the Research and Information Desk Hours so students have a better idea of when librarians are available.
Monday - Thursday 8 am - 10 pm
Friday 8 am - 6 pm
Saturday 10 am - 6 pm
Sunday 1 pm - 9 pm
One other possibility is that the students may be asking at the wrong desk. The Circulation desk personnel check out books and process reserve readings and have been asked to direct students to the Research and Information desk. Chances are this is not the problem, but it's something that happens so I want to make sure students are approaching the Research and Information desk librarians.
Thank you for bringing this issue to our attention.
September 20, 2007
Comment: When I'm in the library there are certain things I expect to happen. Such as groups of loud students at a table, few available computers, et cetera. Such situations can be avoided. However, when the library, a place notorious for its quiet nature that allows students the peace they deserve (and paid for), is the grounds for a high class shindig I am forced to relocate my studing some place a little more quiet. Like I-26. It will be nice if the people who planned such events would choose a location that is more convenient to the students. Thank you for your time.
Response: Last night from 6:00 - 8:00 pm the Addlestone Library hosted an event for the United Way showcasing library materials in Special Collections.
Special events in the library happen rarely. We apologize for your inconvenience. In the future, if you need assistance finding a quiet space to study, please ask the staff for help finding a quiet location,
and they will be happy to assist you.
September 12,2007
Comment: Would it be possible to get access to the LLBA (Linguistics & Language Behavior Abstracts) or some database for linguistics?
Response: Thank you for your suggestion. The library has requested a trial of this product. If you would like to order it, please fill out a request form http://www.cofc.edu/~library/frequent/journal_request_form.doc and give it to the department's library liaison, Karen Berg.
After receiving your request, we requested a free trial from the vendor.
Thank you for your question.
August 29,2007
Comment: With so much emphasis on campus about recycling and energy conservation as well as the new 300 page limit for printing paper in the library, how come none of the printers in the library print on both sides of the page? While it is standard to have essays and reports printed on one side, it is a waste of paper when I print syllabi, class notes and homework assignments and don't have the option of using both sides of the page. Please do something about this. I would like the facilities here at the library to be efficient considering that my tuition pays for them. Thank you. James Frye
Response: In response to your question regarding double sided printing, we used to have Xerox printers with a duplexer for double sided printing but the printers malfunctioned frequently, reached the end of their usable maintenance cycle and had to be replaced. These were the machines that always had the out of order signs on them primarily because of the duplexer. Printing on both sides of the paper does reduce paper use but doesn’t reduce toner use or significantly address costs since two images need to be printed, one on each side of the page. Like the copy machines double-sided printing counts as two pages. Again, we targeted excessive printing since a large volume of what is printed in the lab is frequently left on the printer and placed in the recycle bins. Our intent is to be environmentally friendly starting with reducing the amount of paper to be recycled. We will continue to explore other options such as duplex printing in the future.
Thank you for your concern.
August 28, 2007
Comment: Re: Lockers It would be great to have an area where there are lockers to securely stow one's bookbag instead of hauling it all around campus. Even those kinds of lockers where you pay $50 for the key would be good. Is there any place on campus that has something like that? (Temporary lockers)
Response:
Thank you for your question. Since the Addlestone Library does not have any lockers, I spent several days checking with another office on campus. Here is the response from the director of Student Life:
"Prior to its renovation, the Stern Student Center did have a bank of commuter lockers that were available for student use. According to staff members that were here before the renovation of the building, the lockers received limited use and the staff had to cut locks off lockers and dispose of items that were not retrieved at the end of each semester.
The question regarding the availability of commuter lockers/storage on campuses is a conundrum in the post-9/11 era. Unfortunately, on many campuses, lockers are seen as a potential security risk (to leave dangerous items or pose a threat to the facility and/or the campus). As a result, many campuses have opted to remove commuter lockers from their student unions and libraries and look for other options.
At this time, I am not aware of any building on-campus that offers locker space for students (other than the Stern Fitness Center - which students need to supply their own locks and items can not be left more than 24 hours)."
Thank you for using the Suggestion Box of the Addlestone Library.
August 22,2007
Comment:
RE: Student Computing Support Center
I found those working there very, very helpful. Jamie, especially, is AWESOME! He configured my dinosaur laptop for the wireless campus network, i.e., he performed a computing miracle (again)!
Response: Thank you for the compliment about Jamie's terrific service. We will share it with his supervisors and make sure he knows how much you value his help.
Thanks again for your positive focus. We hope all of your encounters in the library will be equally productive. It's always a pleasure to help. June 20, 2007
Comment: Would it be possible to recieve The Sports Business Journal? I know many students would enjoy reading this, especially since it would intertwine business with sports, which is more intriguing. Thank you very much! Response: Thank you. We will consider this purchase in fall 2007 when we conduct our yearly consideration of additional journal titles for the library.
Thanks again for the good suggestion. June 16, 2007
Comment: I would like to thank Jamie who works at the technical support center in the library. A few weeks ago I thought that my laptop was infected with viruses beyond repair. As a last resort, I took it to the support center. Jamie was so informative about what was wrong and spent over an hour fixing it. My laptop now works better then it did before the viruses. He saved me thousands of dollars. Jamie is a true asset to the College of Charleston staff!!!! Response: Thank you for taking time to share this Student Computing Support success story. It is wonderful to hear that you saved so much money as a result of Jamie's expert service. We will notify Jamie's supervisors. It will make lots of people happy to hear about the effective service at the Student Computing Support desk.
Thank you for your thoughtfulness. June 7, 2007
Comment:
Just wanted you to know how helpful Jamie in the computer area is. He is extremely knowledgeable, patient and polite. A great asset!
Response:
Thank you for taking the time to write us. Jamie's supervisors will be given a copy of your thoughtful message. Please let us know whenever we can help you. Thank you for the bouquet of kind words.
May 20,2007
Comment:
I have been looking and have not found on the College of Charleston's site or the libraries any form of "Notice Board" where students could be able to post lost items, or find roommates or advertise to sell college related items such as books, and other useful information from student to student. Could it be possible for the library to setup up one on their site or in the library? Response: There are several locations on campus, and we encourage you to post your no0tices at the following locations:
-outside physicians auditorium
-on the outdoor kiosk between honors college
-inside Maybank
-first floor of Stern Center - check with folks at the desk
If you have any questions about posting notices, you should contact Student Affairs (953-5522). Thank you for your question.
May 1 , 2007
Comment:
Is there any way to specify what floors are supposed to be "silent" or study floors and which ones aren't? I know its hard to make the largest building on campus the most study-friendly, but there needs to be a policy regarding people disturbing others-especially large groups on the second and third floors. The custodial staff is also unnecessarily loud pretty much all the time.
Response:
Thank you for your comment. Here is the library's policy on noise:
Noise
5.1 Patrons may use the main floor of the library for collaborative work and quiet conversation. Students may also use one of the many group study rooms for these activities. (Some of the other areas of the library - the second and third floors - are designated quiet areas. With the cooperation of everyone, these areas should be kept free of excessive noise.
5.2 Use of cellular phones is prohibited throughout the interior of building, except in the cafe. Please read Policy #33 regarding the use of cellular phones.
5.3 Audio equipment may only be used with headsets and should not be audible by others.
5.4 If a patron reports a noise or disturbance to a staff member, the staff member will ask the person(s)involved to move or be quiet. If a staff member receives a second complaint, the person(s) making the noise will be asked to leave the building.
________________
The policy is stated more simply on the large plasma sign as you enter on the main floor.
If you have a problem, please report it to the staff member on duty at the Research and Information desk or the Circulation desk. The problem with the custodial staff will be reported to the supervisors. Thank you for informing us about this problem and for your concern and comments.
April 29, 2007
Comment:
Over the past few months, I've come accross several books that have been in the catalog as "billed." I assume this means the book was lost or never returned, but some of these books were billed as far back as 2005. What is the library's policy on replacing lost books? FYI, the two main books I couldn't find were-
1- Crabgrass frontier : the suburbanization of the United States by Kenneth T. Jackson
2- New towns for old by John Nolen.
April 16, 2007
Comment:
Put the name "College of Charleston" somewhere on the outside of the library! Response: When the library was being built there was a long College-wide discussion about the pro's and con's about this very issue. It was decided not to put the name on the outside of the building. The issue is much bigger than just the interests of the Addlestone Library.
Thank you for your suggestion. March 28, 2007
Comment:
Jaime and the STC Staff were FANTASTIC fixing my computer. All my problems were solved by them and I love them! Thanks so much!!
Response:
Thank you for telling us about your experience. It’s good to know that the Student Computing Support desk employees are providing fantastic service. Your comment will be forwarded to the supervisors.
Thank you for the valuable feedback.
March 19, 2007
Comment:
Thanks to the fine young gentleman sporting the vivacious green mohawk, my wireless internet was up and running in no time. I appreciate the quick service and his short tutorial on how to fix this problem if it were to come about again in the future. thanks!
Response:
You are welcome! Thank you for the helpful report and compliment. You comment will be shared with the supervisor and employee. Once again, thank you for sharing your success. February 24 2007
Comment::
Please let me know if we have the "STATA" statistical program and where it is installed.
Thank you!
Response: I checked with Tracy Bates (batest@cofc.edu), Student Computer Lab Manager, and he has informed me that we do not have this program installed in the computer lab.
Thank you for your question.
February 16, 2007
Comments:
I would like to suggest that the College place the name "College of Charleston" and the seal of the college on the front of the building. There is no marking on the outside of the library that states that it is part of the College of Charleston.
Response:
Thank you for the suggestion. This was topic of a great deal of discussion during the construction of the building. The president's office made the decision not to put name and seal on the building.
February 5, 2007
Comments: I just wanted to thank Stephen Prophet, Ann Cotton,
and Sheila Seaman for their wonderful presentations
to my classes about what the library has to offer.
They were very helpful and pleasant, and served as
great representatives of this valuable resource.
Response:Thank you for the compliment. It's good to know that
the library's instruction services are worthwhile. A
copy of your message will be sent to the supervisor
and the coordinator for library instruction. We hope
you will utilize the library's special lecture program
again.
Thank you for sharing your thoughts. ^ go to top
November 27, 2006
Comment: I had suggested this last year, but to no avail. Why
doesn't the library put a large christmas tree in the
center of the Sanders round? It would look very nice
decorated with lights and help add a little holiday
cheer to the building. You could even have students
donate unwrapped gifts under it for the toys-for-tots
program.
Response: Thank you for your suggestion. The Christmas tree is
a symbol for a religious holiday that not all faiths
celebrate. For a state institution of higher education,
it is inappropriate to promote holidays that are specific
to only one religion.
If you are interested in a project like this, you can
participate in Debi's Kids Angel Tree. Here is the link
http://www.wcsc.com/projects/angel/4419686.html
Thank you for your idea. ^ go to top
November 14, 2006
Comments: I have a question/suggestion. Why is the library not 24
hours throughout the whole semester? I know a lot of
people during the semester do not use the library at these
hours but their are still many people that need a place
to study at these times. This is a great library and it
may not be cost effective to keep it open 24 hours all
semester, I do think it should be tried. If not, then have
another designated quiet place that is open 24 hours to
students to come and study.
Response:
There are many issues related to keeping a building of this
size open 24 hours a day. Looking at other institutions,
the College of Charleston's Addlestone Library is in the
top 10% of academic libraries as far as hours open per week.
The library uses its resources to best advantage by staging
the hours and increasing them to 24 hour access towards the
end of the semester. Thank you for your good idea and support
for the library. ^ go to top
October 25, 2006
Comments:
To Whom it May Concern:
I would like to bring to your attention the fact that the
students are getting concerned that at least two of the
bathrooms are being closed for cleaning at the same times
leaving only one bathroom open for all the students to
locate. I would like to suggest that the bathroom cleaning
be staggered so that only one bathroom is being cleaned at
one time.
Thank you for your time.
Response: Thank you. We've asked our custodial staff to stagger
cleaning the bathrooms. Hope this solves the problem. If
not, please let us know. To give you a bit more info, we
have 3 shifts working to keep the building clean at all
times. The people on each shift check the bathrooms
periodically (to clean and to restock supplies) and they
do a final check before at the end of each shift. With
1.2 million people in the library last year, our custodial
teams are working hard to keep the library comfortable and
clean. ^ go to top
September 6, 2006
Comments: It is very important, for some of us more than others, to
be able to access all parts of your website that our
professors ask us to access (places like ereserves) ALL
THE TIME. Imagine that you are a single mother, living 40
minutes away, with two pre-school age children. Packing
up and going to the library is no small feat. Especially
when designated homework time is anytime between 8 p.m.
and 5 a.m. It is constantly and extremely frustrating for
a professor to say, "you just hop on the library website
and read this article real quick" and then find out that,
in fact, you have to hire a babysitter to actually go
downtown to read an article. Please, please help those of
us who need very much to be serious students but who can't
afford to make school their first priority, to get smoothly
through this experience so that we, too, can gain the
maximum out of our CofC education.
Response: Thank you for the thoughtful question. All students and
faculty have 24 hour, seven day week (24/7) access, to
over 200 library databases, 28,863 e-journals, 41,400
electronic books, and online chat reference service—
http://www.cofc.edu/~library/askalibrarian.html at the
College of Charleston's Marlene and Nathan Addlestone
Library.
When you are using these resources from home, you will be
automatically prompted to login ("authenticate") when you
click on the name of a database or e-journal, either from
our databases list, e-journals page, or from one of the
subject guides.
You should use the same logon name and password that you
use for your College of Charleston email account. Your
logon name is before the @edisto.cofc.edu in your e-mail
address.
(hint: Do NOT use @COFC.EDU or @EDISTO.COFC.EDU as part
of your username and Do not enter your campus-wide ID
number or your social security number).
If you are having problems with off-campus access, you
might need to reset your WebMail (Edisto) password. To do
this follow the following steps:
Logon to CougarTrail-- https://cougartrail.cofc.edu/ Under "College," select "Set Your Cougars Password."
It is not necessary to change your password; you can
reset it to your current password.
If you are still having trouble, please call or stop by
the reference desk, 953-8000, and one of the librarians
will be glad to help you.
We hope you enjoy utilizing the wide array of online 24/7
College of Charleston library resources. ^ go to top
July 26, 2006
Comments: It is freezing in this library! There is something
fundamentally incorrect about having the thermostat
next to a window where direct sunlight strikes it.
It may be 74 degrees in front of the thermostat but
it much colder elsewhere in the library. It stinks to
have to carry a sweater and a jacket to the library
in July!
Response: Thank you for alerting us. We are working on the problem.
Please keep us posted. ^ go to top
May 31, 2006
Comments:
Re: your catalog entry on Neil Kamil, Fortress of the
Soul:...; The subtitle is incorrect. Please check LC
listing on same and update. Many thanks.
Response:
Thank you for your comment. We have notified the cataloging
department. ^ go to top
March 17, 2006
Comments:
I was wondering if ya'll had a bulletin anywhere within
your library where we could post a summer job opportunity
for students in the Charleston area? Or if you could
possibly steer me in the right direction as to whom I
would contact or where we could post something.
Thanks.
Response:
The Addlestone Library does not have a bulletin board.
The College's Career Services website is a place where
you can post jobs. It takes approx 24 hours to have the
postings available. If you have any questions, you may
call Jessica Lyles at 953-5845 or lylesj@cofc.edu I hope this information is helpful. ^ go to top
March 6, 2006
Comments:
I was delighted with the new library in that computer
research space compared with the old library was quiet
and respectfully scholarly, but lately it is getting
louder and louder. Students are using their cell phones
at computers, and no one is reminding them of policy.
They carry on loud conversations over computer carrels.
There seems to be little understanding that libraries
are places for study and research, not social halls.
Isn't it the responsibility of the library staff and
security to maintain a scholarly noise level in the
computer area of the library? I see this as an ongoing
problem at the College of Charleston.
Response:
Thank you for your compliment. The new building is a
wonderful space and we want to keep it that way. We are
as frustrated as you are about the noise and cell phone
use and need the help of all concerned students. First
of all please report problems to the reference desk,
security desk or the circulation desk at the time they
occur and a staff member will assist you. We are now
sending student workers on rounds to report noise, and
we are working with the two public safety officers who
patrol the building. We will make a special effort to be
aware of the computer area. Thank you for reporting this
problem. ^ go to top
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