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HTMT 352 Services Operations Management (3) |
| This course focuses on the socio-technical systems of hospitality operations. Through cases, role playing, and computer simulations, students will be exposed to a variety of human relations skills (i.e., communications, negotiating, personal selling) as well as technical skills (i.e., yield management, CRS) required to manage successful “hi-tech hi-touch” businesses. |
| Offerings: S. |
| Prerequisites: Junior standing; HTMT 210 or permission of the instructor. |
Sample Syllabi/Topics: |
| Learning Objectives : |
| Upon successful completion of this course, the learner will: - Describe the role of H&T services in today’s economy - Identify the nature of services - Map service strategies - Adapt current technologies to service operations - Manage the service encounter - Define service quality - Design facilities that innately support service operations - Manage supply and demand in service operations - Design and manage queues - Demonstrate project management techniques - Improve productivity |
and Continuing Education