The most popular method
of training, as measured through the 2001 On-Campus Student Employment
Assessment Survey, is training provided by an employee’s
direct supervisor on the job site during business hours. Students
explained that this type of training was beneficial to them because
it helped build rapport with their employer as well as gave them
invaluable experience handling office situations.
The most common methods of On-the-Job Training include:
- Orientation workshops held by the employee’s
supervisor showcasing the department’s daily operations.
- Shadowing which affords the student the opportunity
to work with each employee for a few hours.
- Phone orientation allowing students to learn message
taking and listening skills as well as improve on their phone
etiquette.
- Role-play exercises, very popular in offices dealing
with highly confidential information, offer students the opportunity
to learn specific office situations.
- Video exercises depicting a variety of office scenarios.
Research has shown that important employment foundations start
while students are employed during their college experience.
Here, students learn time management, conflict resolution, phone
etiquette and other important skills that they are able to build
on in future employment. On-the-job training not only offers
student employees the skills necessary to perform in their current
employment, but also allows them to build upon them for future
employment thus making them more marketable upon graduation.
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